Main Lib.

I usually work at the library on Sunday nights between 6 to 10 pm. Last Sunday was an exception as I came in work for someone else and I was signed to work from 4 to 10 pm. I was not feeling too well, but decided to come in because getting to work following a usual routine keeps me on track and helps motivate me to get my work done too. After solid 5 hours of work, I decided that I was done for the day and I needed to gone home; I didn’t feel well. I asked Andy’s permission and he said it was okay for me to leave 30 mins early. YEAH. I was done with work and having him sign by sheet when a client came up to me and said:

“Hi, I think you have worked with me before.”
“Yes,” I replied. “Hello,” I added.

Then, the client asked me if I could help her with her paper. “I can not, I am not feeling to well,” I answered. She did not listen and added it was only a two page paper and she only wanted grammar help. I think took the center for granted and felt that it was a drive through for grammar check. Last time, she expected me to check 75 pages within an hour for grammar. Watching her, Andy interrupted and asked the lady to not bug the consultants. She stood there and gossiped with a few girls around her and this made Andy’s client angry. “Mam, I’m not trying to be rude. But can you please move,” said Andy’s client to the Lady.

Andy, Step. and I discussed this incidence last Monday afternoon and concluded that clients at the center come too late. Many clients come because they are asked to by their teachers and many come for some last min advice. They know that the center closes at 10 and many students sign up at 9 and we do not get to them. Its not that the consultants do not want to work with the students, it’s just impossible to work with 15 students in one hour.

So at work today, we posted many signs asking students to please come on time to signup for appointments and stay at their place once they sign up. We also reminded them periodically that the line was long and they might not get picked. We stressed this during the last 30 mins. Being finals week, I wish all the fellow consultants good luck. However, I also want to stress that students do not mean to be rude, many to them are really stress. As consultants, we just need to be calm and if she student is too frustrated, we should have them contact Trixie or Steph.